the safety of our guests and our team is our highest priority

Dear Guest,

First of all, we’re very glad to welcome you again at Hotel Donny – De Panne.

On march the 13th, we all woke up in a different world. It’s been a big game-changer for all everyone. For us this is all very new as well. We’ll do our very best in adapting adequately to this “new normal”, as the safety of our guests and our team is of course our highest priority. If you have any remarks of hints for us in this changing process, please do not hesitate to address us at the reception, we’re at your service.

We’re positive that with a little effort and goodwill of everyone here, your holidays, even in these strange corona-times, will undoubtedly become an unforgettable time where wonderful memories will be made… and where of course safety and health come first.

Preventing the spread is indeed an obligation and effort for us all. Therefore, we’d also like to fully trust our guests, and count on your full cooperation. We’ll hereby give a summary of the measures we’ve taken to shield us from COVID-19 at the hotel.

  • Arrival

    Our guests can check in at the reception same as it ever was, though respecting the 1,5m distance in doing so in case of queueing. We kindly ask you to keep the social distance from the guests preceding you.

    A disinfected keycard will be handed to you upon check-in.

    At the reception, as well as at the lift on every floor and on every table in the bar and restaurant, disinfecting hand gel dispersers will be provided. We encourage all of our guests to disinfect the hands regularly, in addition to washing them with soap.

    Wearing a face mask is obligatory in all public areas including the town and seafront.

    If you wish to buy a face masks, they’ll be made available at a small price. Feel free to use your own (reusable) mask of course.

  • Lift

    On every floor near the lift, disinfecting hand gel dispersers will be provided.

    We advise disinfecting the hands before, as well as after using the lift.

    Within the general guidelines for preventing the spread, it’s non advised to share the lift with guests other than the company you are with (“bubble”). In the lift, the 1,5m is indeed difficult to uphold.

  • Rooms

    The rooms are cleaned every day, just the way it always was. Between two different stays however, the room will be disinfected thoroughly. 

    In case you have questions about the hygiene of disinfection of the rooms, do not hesitate to address our staff at the reception.

  • Breakfast

    The royal breakfast buffet has been adapted due to the Covid-19 regulations: instead of a self-service buffet, we’ll work with a shielded counter where someone of our team will be assembling your plate and serve you. 

    Tables have been removed an rearranged to maintain the 1,5m distance between the guests whilst seated. In case of nice weather conditions, our terrace will be opened to enjoy breakfast as well.

    Due to the implemented social distance in the restaurant, the maximum occupancy is lower than it was before. Therefore, we’ll have to work in two shifts in the busy periods. This should avoid peaks and long queues, so that everyone can enjoy their breakfast safely and relaxed. If the shifts-system is in place, we’ll ask guests upon arrival to book for either:

    - The first shift: entering from 8:00 to 9:00 am

    - Or the second shift: entering from 9:30 to 10:30 am

    Please note that these are but the timespans to ENTER the breakfast area. Once seated, your of course able to enjoy breakfast a bit longer. With these measures, we’re only attempting to avoid everyone arriving at the same time, and ensure correct service for all. 

    We hope to keep our breakfast at the high quality level just as before, while keeping the flow smooth and avoiding long queues.

    A fine and relaxed breakfast… what more does anyone need to jump-start a wonderful day on vacation.

  • Dinner

    Tables have been removed an rearranged to maintain the 1,5m distance between the guests whilst seated. In case of nice weather conditions, our terrace will be opened to enjoy your meal as well.

    Due to the implemented social distance in the restaurant, the maximum occupancy is lower than it was before. Therefore, we’ll have to work in two shifts in the busy periods. This should avoid peaks and long queues, so that everyone can enjoy their supper safely and relaxed. If the shifts-system is in place, we’ll ask guests upon arrival to book for either:

    - The first shift: entering from 6:30 to 7:00 pm

    - Or the second shift: entering from 8:00 to 8:30 pm

    To avoid the handling passing of a physical restaurant- and wine menu, we’ve made these available online here

  • Bar

    Our bar on the ground level will be open. A rearrangement of tables and chairs similar to the restaurant to ensure the 1,5m distance for seated guest had been made. This unavoidably also limits the available seats a bit compared to before. In case of good weather conditions, drinks can of course also be enjoyed on our terrace.

  • Swimming pool & Wellness

    The national security council has decided that pools in Belgium are not allowed to open before the 1st of July 2020.

    From July 1st the pool will reopen with respect for the rules declared by the national security council.

  • Beach

    There most probably will be some restrictions and regulations implemented by the community concerning visiting the beaches.

    The beach in De Panne is the largest of the Belgian coast. There are multiple private rental services for bed and windshields For more information, you could always check with the office of tourism (tel.: 058421818) or the website https://safesummer.be/. Of course, we’ll gladly help you as much as we can at the reception as well, informing you of the up-to-date regulations and hints for a joyful trip to our wonderful beach.

  • Day of departure

    We try to ask our guests to not all check out at the same time. 

    To avoid long queues at the reception, we encourage everyone to settle the bill on moments when the reception isn’t crowded. These moments usually are:

    - Day of departure before breakfast

    - day before departure after 90:00pm

    As always, we kindly ask empty and leave the room by 11:00 am at the latest, and count on the punctuality and courtesy of all our guests. 

    In case of queueing at the reception, we kindly ask you to keep the social distance of 1,5m from the guests preceding you.

We genuinely wish you a wonderful holiday at Hotel Donny!

Geert & Tania


© Donny Resorts
Donnylaan 17 - 8660 De Panne - tel ++32 (0)58 42 10 00

Disclaimer: photo's are for illustration, decoration and position of the room may deviate
Reproduction of the site for commercial purpose, in whole or in part, is prohibited without the written permission of Hotel Donny. However, we do encourage you to mention and link to the site.

All indicated prices are exclusive of (future introduced) tourist tax. If this proves to be applicable for a stay period, this will be billed separately from the room price, directly to the staying guest, even if the introduction of this tax was not yet concretely detailed at the time of booking. This possible tax is entirely due by the guest, imposed by the community, and can under no circumstances be recovered from the hotel.