General conditions
Conditions for cancellation of your booking: if less than 15 days before arrival, a 50% fee will be due; if less than 3 days before arrival the fee will be 100%.
Cancellations earlier than 15 days must be compensated at € 25 for administration costs. These conditions aren't aplicabable for non refundable reservations
Non refundable reservations: if cancelled, modified or in case of no-show, the total price of the reservation will always be charged.
All bookings are to be paid at the latest on the day of departure unless explicitly agreed upoon by the hotel management. A time-price differential charge equal 15 % per annum with a minimum of € 25, will be charged on all balances not paid in full by the date indicated on the invoice.
The municipality of De Panne charges a residence tax to people staying in De Panne. This is charged to the customer.
If you have an allergy, or if you want to change a menu, this is possible. We prefer that you inform us in advance . Changes to the menu will be charged.
All disputes arising from the Special Conditions and the Terms and Conditions are governed by Belgian law and only the Courts of Hotel Donny's registered office shall have jurisdiction.
Bookings have to be requested in writing or through the website and are only binding upon the hotel following explicit, written confirmation by Hotel Donny.
Prices mentioned are subject to errors or a clearly different price. In such cases, the hotelier has the right to cancel the booking.
Hotel Donny reserves the right to require payment of the full amount of the booked services or a credit card guarantee. In the latter case, validity of the credit card may be verified and the credit card must be registered to the customer’s personal name or the legal entity he is duly authorized to represent.
Hotel Donny shall provide the services mentioned in the booking confirmation to the customer. The descriptions, sizes and pictures and drawings in quotations, catalogues and/or on the website are only provided for information purposes.
Hotel Donny is not liable for any accidents occurring at the hotel’s premises, including the car park.
Hotel Donny is not liable for loss, theft or damage caused to the customer by third parties, with the exception of the items for which an explicit and written custodian agreement was concluded.
Pets
dogs are our friends and therefore welcome at Hotel Donny.
We just ask a supplement of € 15 per night per pet for the maintenance of the room.
Pets are not allowed in the restaurant, pool or Sanocenter.
Arrival
Rooms are available from 14.30 h. on the day of arrival.
If the customer does not arrive before 6 PM without notification, Hotel Donny reserves the right to rent the booked room to a different customer without further notification. If the customer arrives after 6 PM and no similar room is available, Hotel Donny has the right to consider the agreement to be terminated by operation of the law and without notification of default. Such termination does not entitle the customer to compensation.
A late arrival after 6 PM can be guaranteed only with an advance payment or credit card details. In case of arrival after 18.00 hrs. it is the responsability of the customer to inform the hotel on the day in question.
Check-out
We request you to leave the room before 11.00 h. If you leave the room after 11 and before 12.30 a charge of minimum € 25,- will be made to your bill. After 12.30 h. an extra night will be charged. Exceptions are only possible after excplicit authorisation of Hotel Donny.
Liability of the customer
The customer is liable with respect to Hotel Donny for all damages caused by him or the people accompanying him or the people under his care, to the buildings of Hotel Donny or to the internal and external appurtenances, to the Hotel’s furnishings and to its staff or to third parties.
The customer declares that he will abide by the rules of the “Donny” site and acknowledges to have read these rules.
Should the customer cause damage to movable or immovable property of Hotel Donny, he shall compensate the damage immediately and at least before his departure, at Hotel Donny’s first request.
Pets are not allowed in the hotel, unless expressly stated otherwise by Hotel Donny. In case this provision is breached, Hotel Donny reserves the right to charge compensation in accordance with the applicable provisions defined in the special conditions as of the date of the breach.
Smoking is forbidden both in the public and the private areas at Hotel Donny. For each violation by the customer and/or people accompanying him or under his custody, the customer shall have to pay € 100 in compensation.
If the customer violates this provision, Hotel Donny reserves the right to suspend performance of its obligations and consider the agreement to be terminated by operation of the law and without notice of default.